Your questions
The most asked questions
What are your hours?
We are open Monday through Friday from 9-4:30, except for Wednesdays when we are open 9-12.
What payment method can I use
We accept cash, check, all credit and debit cards, Care Credit, and HSA/FSA.
Protecting your child's glasses
One of the biggest ways to ensure your child takes care of their glasses is for them to like their glasses.
If you wear glasses, model good behavior and etiquette with your own glasses.
Cleaning Tips:
- Remove their glasses with two hands, one on each ear stem to prevent uneven frame wear
- Rinse their glasses in water or use cleaning spray from our shop
- Dry them with an eyeglass cleaning cloth
- Store them in a hard eyeglass case to prevent damage in backpacks.
Feel free to ask our staff if you have any questions.
How do I find measurments for frame
Frame measurements are typically printed on one of the inside of the temples.
Warranty, exchange, and return policy
We offer a one-year warranty on frames and lenses.
The patient may have a restyle within 30 days of purchase. If the new frame is more expensive than the previous frame, the patient must cover the cost. If new lenses must be cut, there will be a 50% discount given on new lenses.
The patient will not be charged for a remake due to a doctor's prescription change within 30 days.
The patient will not receive a refund on the lenses, because they are custom-made. If the patient returns the frames within 30 days, the frame will be refunded if not damaged in any manner, but the patient will still be responsible for the cost of the lenses.
Upon your purchase, you agree to these policies.
Gift cards policy
We accept our own gift cards which you can purchase in our shop or online at the link above!
